Your Privacy Matters.

Introduction

KSETUHUB Digital Services ("KSETUHUB", "we", "us" or "our") respects your privacy and aims to handle personal information responsibly.

This policy applies to information collected through our website, contact forms, project enquiry forms and other communications relating to our digital services, including website design and development, SEO, website maintenance and technical support.

Our website is operated from Nagpur, Maharashtra, India. This policy should be read alongside any applicable service agreement or additional privacy notice provided for a particular service.

Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Information you provide

• Name and business or organisation name.
• Email address, telephone number and WhatsApp contact details.
• Project requirements, service preferences, estimated budget and timeline.
• Website URLs, business details and information you include in enquiries.
• Feedback, reviews, support requests and other messages you send us.
• Information you voluntarily provide when discussing or purchasing services.

Technical and usage information

Depending on our hosting configuration and the tools enabled on the website, technical information may include IP address, browser type, device information, referring pages, access times and server logs. Analytics tools, if enabled, may collect additional usage information.

Information from other sources

Where appropriate and permitted by law, we may receive relevant business or contact information from public business listings, referrals or third-party services you choose to use when interacting with us.

Please do not send passwords, payment card details, identity documents or other sensitive information through ordinary website enquiry forms unless a specific, appropriate and secure process has been arranged.

How We Use Your Information

We may use relevant information to:

• Respond to enquiries and requests for quotations.
• Understand project requirements and prepare proposals.
• Deliver, maintain and support agreed digital services.
• Communicate about projects, appointments, payments and support requests.
• Maintain website functionality, diagnose technical problems and protect against misuse.
• Improve our website, services and user experience.
• Maintain business, accounting and transaction records.
• Send service-related updates and, where permitted, marketing communications.
• Comply with applicable legal obligations and resolve disputes.

We aim to use information only for relevant purposes and to limit collection to what is reasonably necessary.

Legal Basis for Processing

Where applicable privacy laws require a legal basis, the basis for processing may include your consent, taking steps at your request before entering into a contract, performing a contract, complying with legal obligations or another lawful basis recognised by applicable law.

Where we rely on consent, you may withdraw it subject to applicable law. Withdrawal does not invalidate processing carried out lawfully before the withdrawal.

Cookies and Analytics

Our website may use cookies or similar technologies to support essential website functions, remember preferences, improve performance or understand how visitors use the website.

Types of technologies that may be used

• Essential technologies: Support core website functionality, security and navigation.
• Preference technologies: Remember selected settings where available.
• Analytics technologies: Help measure traffic and understand website usage if analytics tools are enabled.
• Third-party technologies: May be used by embedded content or integrated services.

The actual cookies used depend on the website configuration and third-party tools enabled. We do not claim that every category listed above is currently active.

Where consent is required, non-essential cookies or similar technologies should only be activated in accordance with applicable requirements and your choices. You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Sharing Your Information

We do not sell personal information as a business practice. We may disclose relevant information to the following categories of recipients when necessary:

• Service providers: Website hosting, email, domain, backup, security and technical service providers.
• Communication services: Email, telephone or messaging platforms used to respond to you.
• Analytics or embedded services: Providers of tools that are actually integrated into our website.
• Professional advisers: Legal, accounting or other advisers where reasonably necessary.
• Authorities: Where disclosure is required or permitted by applicable law.
• Business transfers: Where information must be considered in a legitimate business transfer, subject to applicable safeguards.

We aim to disclose only information relevant to the purpose. Third-party providers may process information under their own terms and privacy policies.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, delivering services, maintaining business records, resolving disputes and meeting legal requirements.

Retention periods depend on the type of information, the nature of the relationship, applicable legal obligations and legitimate operational needs. When information is no longer required, we aim to delete it or securely anonymise it where appropriate, subject to lawful retention requirements and backup cycles.

Data Security

We take reasonable steps appropriate to the nature of the information to help protect it against unauthorised access, alteration, disclosure, loss or misuse.

Security measures may include access restrictions, software updates, secure hosting configurations, backups and technical safeguards where implemented and appropriate.

No website, email transmission or electronic storage method can be guaranteed to be completely secure. If you believe your information has been exposed or sent to us in error, please contact us promptly.

Your Privacy Rights

Depending on applicable law, your location and the circumstances of processing, you may have rights to:

• Request access to personal information relating to you.
• Request correction or updating of inaccurate information.
• Request erasure of information where applicable.
• Withdraw consent where processing is based on consent.
• Raise concerns or submit a privacy-related complaint.
• Exercise other rights provided by applicable data protection law.

To make a request, contact us using the details below. We may need to verify your identity and clarify your request before acting on it. Some information may need to be retained where required by law or for other lawful purposes.

If India's Digital Personal Data Protection Act, 2023, or applicable rules and other privacy laws apply to the relevant processing, we will handle requests in accordance with the requirements in force and applicable to us.

Third-Party Websites and Services

Our website may link to third-party websites or services, including social media platforms, maps, messaging services and external websites. Following a third-party link may take you to a service governed by a different privacy policy.

We do not control the privacy practices of independent third parties. We recommend reviewing their policies before sharing personal information with them.

Children's Privacy

Our website and digital services are intended primarily for businesses, professionals and organisations. We do not knowingly seek to collect children's personal information in circumstances where collection would be unlawful.

If you believe a child has provided personal information inappropriately, contact us so that we can assess the matter and take appropriate steps where required.

International Data Transfers

Some hosting providers or third-party services may process information in countries other than India. Where personal information is transferred internationally, we aim to use arrangements and safeguards required by applicable law.

The countries involved depend on the hosting and third-party services actually used on our website.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website configuration, legal requirements or privacy practices.

When we update the policy, we will revise the date shown at the top of this page. Where required, we will provide additional notice or obtain consent for material changes.